u3a

Pewsey

Complaints And Disciplinary Procedure

Pewsey Vale u3a Complaints And Disciplinary Procedure - Summary

Complaints Procedure: this may include complaints from members about an issue that has arisen or complaints from an external organisation or individual. Depending on the nature and source of the complaint, the committee will make a decision as to how best to approach reaching a resolution.

In dealing with complaints, the u3a committee will ensure:

  • All actions will be documented.
  • Complaints will be dealt with quickly and fairly.
  • The u3a committee will try to de-escalate the situation and settle issues without having to resort to formal action, where possible.
  • Confidentiality will be maintained. For more serious complaints, the committee may need to liaise with and share information with the Third Age Trust. This will not constitute a data breach due to the u3a's membership of and affiliation to the Trust.
  • Decisions made will be based on the facts and evidence gathered.

Disciplinary procedure: this sets out how the u3a will approach problems related to a breach or suspected breach of the agreed code of conduct by a member or trustee.

  • Every action will be documented.
  • Disciplinary matters (including the appeals procedure) will be dealt with quickly and fairly.
  • The Pewsey Vale u3a will strive to de-escalate any situation and to settle the issue without having to resort to formal disciplinary action.
  • The Pewsey Vale u3a will seek additional support from Trust staff, the Regional Trustee and Trust volunteers, as required. All requests for support will go via the u3a Office.
  • Confidentiality will be maintained at all times. For more serious issues Pewsey Vale u3a will liaise with the Third Age Trust to seek advice and guidance about procedural issues. Sharing of information with the Trust will not constitute a breach of confidentiality due to the affiliation with the Trust. Members involved in the disciplinary procedure will be informed of the Trust's involvement.
  • Decisions will be based on facts and evidence.

Members can obtain full versions of the following policy documents by email to the Secretary:-

Constitution
Pewsey Vale Member Code of Conduct
Pewsey Vale u3a Complaints and Disciplinary Policy (this document)
Pewsey Vale u3a Equality and Diversity Policy
Pewsey Vale u3a Safeguarding Policy
Pewsey Vale u3a Financial Policy